Levels of Service:
ISC Secure Online Faxing – Standard is offered for customers at the rate of $15/month, billed automatically and recurring to the credit card provided on signup. Faxes will be available via email and retained for 12 months. Bundle includes a total of 150 fax pages received and sent domestically per month. Additional domestic fax pages will be billed at $0.10 per fax page.
ISC Secure Online Faxing – HIPAA is offered for customers at the rate of $50/month, billed automatically and recurring to the credit card provided on signup. Faxes will be available via Authorized Web Delivery and retained for 84 months. HIPAA complaint BAA included. Bundle includes a total of 500 fax pages received and sent domestically per month. Additional domestic fax pages will be billed at $0.10 per fax page.
Shared Terms:
Customer may receive (inbound) and send (outbound) domestically within the U.S. up to the bundle limit within any 1-month billing cycle. Additional fax pages received or sent after the limit are charged at $0.10 per fax page. International fax rates are billed according to the current ISC International Rate Schedule. Our international rate schedule is available by request. See paragraph below for the definition of a fax page.
For each transmission, the number of pages is calculated based on the greater of the actual number of pages or the number of full and partial 60-second increments of connection time, whether or not the transmission succeeds (In the case of a dropped call, or a wrong number). For example, a 2-page fax call with a duration of 95 seconds, will be billed as 2 fax pages. A 3-page fax call with a duration of 100 seconds will be billed as 3 fax pages. A 1-page fax call with a duration of 75 seconds will be billed as 2 fax pages.
Unused bundle fax pages expire at the end of the billing cycle and do not roll over to the following cycle.
All invoices shall include a Telecommunications Recovery Charge at ISC’s then current rate. Customer shall reimburse ISC for any surcharge or expenses incurred by virtue of Customer sending to or using premium service numbers; the origination or termination of more than 70 % of messages with non-Regional Bell Operating Companies; any use of the service in a manner intended to shift costs or expenses and in the event of any intentional disproportionate concentration of messaging traffic to known high-rate regions.
Customer agrees to use the service in compliance with all applicable laws and regulations including but not limited to 47 USC 227(b) and 15 USC 7701, et seq., and agrees to indemnify and hold ISC harmless from any penalties, claims, suits or damages arising from the Customer’s improper or illegal use of the service or from Customer sending any illegal or obscene material.
The liability of ISC for any loss or damage caused by any service failure or non-performance shall be limited to a refund or credit for any charges paid by the customer for the improperly performed service. In no event shall ISC be liable for any incidental, indirect, special or consequential damages or for lost profits or revenues of any kind. Venue for any action relating to this Agreement or services rendered under this Agreement shall be in Milwaukee County, Wisconsin. Customer shall indemnify ISC with respect to any costs, including attorney fees, incurred by ISC in collecting amounts due pursuant to this Agreement. Customer shall be in default if amounts billed to Customer are not paid within 30 days of billing. Upon default by Customer ISC will immediately terminate service and Customer’s account. Upon account closure, all stored data, including faxes, will be deleted permanently and irrevocably.
Any dispute or objection to any charge contained in any invoice issued by ISC must be raised within 30 days of the date of Customer’s receipt of the invoice or be deemed waived. The individual signing this Agreement on behalf of Customer represents that they have full authority to bind the Customer to the terms and conditions of this Agreement. Failure to use account will not be deemed a basis for refusing to pay any charges.
ISC may amend Customer pricing plan, including any charges thereto, at any time either by (a) posting pricing plan changes on the website, or (b) sending information regarding the pricing plan changes to the email address provided by the Customer. Continued use of the Services or non-termination of your account, after changes are either posted or emailed to you, constitutes your acceptance of the prices as modified.
Fax messages sent and received will be retained in the online portal for a limited time, not to exceed the plan limit. Additional retention time may be purchased for an additional fee by contacting sales@iscfax.com
You are prohibited from selling, reselling, renting or leasing the use of the service.
Either you or the Company may terminate your Services at any time, with or without cause, upon notice. ISC reserves the right to modify or discontinue any of the services with or without notice to you. ISC shall not be liable to you, or any third-party, should ISC exercise its right to modify or discontinue the services.
ISC may modify or amend the terms of this Agreement and any applicable addendum upon notice or by posting an updated Agreement to the applicable website.